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Diesel Engine and Parts Warranty

WARRANTY POLICY
Big Bear Engine Company, LLC warrants that all products and services that are remanufactured and/or sold are free from defects in material or workmanship as specified by the following. Full Terms and Conditions of Sale can be found here.

COMPONENT BUILD ASSEMBLIES & RESOLD and REMANUFACTURED ENGINE WARRANTY DURATION TERMS
(i) With respect to any Standard Long Block (“Std LB”), Premium Long Block (“Prm LB”), Extended Long Block (“Ext LB”), Extended Long Block Plus (“Ext LB Plus”), and Remanufactured Long Block Basic Small Bore (“Rem LB Basic Small Bore”), Extended Long Block Plus with Cooling Package (“Ext LB w/ cooling pkg”), and Open Power Unit (“Open PU”) Goods, during the warranty period, Seller shall, in its sole discretion, either: (i) repair or replace such Goods (or the defective part) or (ii) credit or refund the price of such Goods. As to Ext LB w/ cooling pkg and Open PU Goods, the warranty in Section 12(a) applies to the engine only (does not apply to radiators, PTOs, etc.)

(ii) With respect to any Remanufactured Long Block Basic Large Bore (“Rem LB Basic Large Bore”) Goods, (1) during the first six months of the warranty period, Seller shall, in its sole discretion, either: (A) repair or replace such Goods (or the defective part), or pay for the repair or replacement at Seller’s cost, with labor being provided based on the standard rates set forth in the Mitchell Labor Guide, or (B) credit or refund the price of such Goods; and (2) during the second six months, (A) provide or pay for replacement parts only, or (B) or credit or refund the price of such Goods. Repair or replacement does not extend any applicable warranty period.

(iii) With respect to Remanufactured Long Block Plus Large Bore (“Reman LB Plus Large Bore”) Goods, during the warranty period, , Seller shall, in its sole discretion, either: (A) repair or replace such Goods (or the defective part), or pay for the repair or replacement at Seller’s cost, with labor being provided based on the standard repair time (SRT) set forth in the Mitchell Labor Guide at the predetermined rate per labor hour, or (B) credit or refund the price of such Goods.

WARRANTY REGISTRATION
(1) Warranty Registration. To be able to make any warranty claim for Component Build and Remanufactured Engines, Buyer must have registered the warranty via the Seller’s standard process in accordance with information provided by Seller within 7 days after the Goods have shipped from Seller’s warehouse. Warranty Registration paperwork will be sent with final invoice and shipment tracking upon completion of the sale.

THIRD PARTY GOODS WARRANTY DISCLAIMER/ADI EXTENDED WARRANTY

(a) SELLER MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ENGINES, COMPONENTS AND OTHER GOODS PRODUCED OR MANUFACTURED BY A THIRD-PARTY MANUFACTURER OR RE-MANUFACTURER (A “THIRD PARTY”), INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. THESE THIRD PARTY GOODS ARE SUBJECT SOLELY TO THE TERMS AND CONDITIONS OF THE THIRD PARTY’S WARRANTY, IF ANY, APPLICABLE TO SUCH THIRD PARTY GOODS.

(b) BUYER FURTHER ACKNOWLEDGES AND AGREES THAT SELLER DOES NOT REPRESENT OR WARRANT THAT THE THIRD PARTY GOODS WILL MEET BUYER’S REQUIREMENTS. BUYER ACKNOWLEDGES THAT BUYER ASSUMES ALL RISK FOR LOSS OR DAMAGES RELATING TO THE SELECTION AND USE, COMPATIBILITY, FIT AND SUITABILITY OF THE THIRD-PARTY GOODS, AND THAT SELLER HAS MADE NO REPRESENTATIONS OR WARRANTIES, NOR HAS BUYER RELIED ON ANY REPRESENTATION OR WARRANTIES, EXPRESS OR IMPLIED WITH REGARD TO THE COMPATIBILITY, SUITABILITY, FIT OR APPLICATION OF THE THIRD PARTY GOODS.

(c) ADI Extended Warranty. Any ADI extended warranty purchased by Buyer form Seller is exclusively subject to and conditioned upon, and buyer agrees to, the ADI Extended Warranty terms and conditions set forth in the separate ADI Extended Warranty agreement. The ADI extended warranty is provided solely by ADI Agency, https://www.adiagency.com consequently the Terms and Conditions set forth by ADI Agency are located here https://www.4btengines.com/extended-warranty-information/.

(d) New Goods. All new Goods sold by Seller are Third Party Goods.

Performance modifications or damage due to operator error (for example: overheating, over revving, missing a shift, improper break-in, improper installation, lack of oil and regular maintenance etc..) will void the warranty. Big Bear Engine Company, LLC and/or OEM reserves the right to inspect damage to new or resold components for failure analysis. See the full provisions list in section “Warranty Policy and Claim Procedure Containing Arbitration Provision” below.

REMANUFACTURED ENGINES PROCESS AND POLICY

THOROUGH CLEANING
Every engine is completely disassembled. Blocks, heads, rods, crankshafts and camshafts are thoroughly cleaned to remove all contaminants which can lead to early component and engine failure.

CRANKSHAFTS
Crankshafts are precision machined to exact tolerances, polished & magnafluxed, then inspected by our quality control department.

CYLINDER HEADS
Heads are resurfaced to assure a proper sealing surface with the block and a finish compatible with today's new gasket materials. Valve height is mic-d and every head is vacuum tested to assure correct valve seating.

CYLINDER BLOCKS
Blocks are magnetic particle inspected for cracks or imperfections. Cylinders are bored and honed and inspected to precise tolerances. Torque plate honing is performed on specific engines to eliminate cylinder head distortion after the head is bolted and torqued to the block. This process eliminates a major cause of engine blow-by. Block surfaces are machined and then inspected to ensure proper finish.

Big Bear Engine Company Warranty Seal

CAMSHAFTS
Camshafts are inspected and precisely machined to provide correct lift.

CONNECTING RODS
Connecting rods are cleaned, then machined to O.E.M. specifications and honed to the standard diameter of original equipment for even distribution of stress on the bearings. New bushings are installed and machined in all bushed rods. Every rod is carefully inspected for bend and twist.

NEW PARTS
Big Bear Engine Company’s engines receive a standard set of new parts such as pistons and rings, bearings, gaskets and seals, liners. New parts assure consistent performance and reliability throughout the life of your engine.

REMANUFACTURED ENGINES
To remanufacture is to make as close to new as possible. Wearable parts are automatically replaced. All core material is closely inspected and checked against original equipment specifications for correct dimensional tolerances. Replacement parts are new or requalified. If new, parts are made in the same production processes as original equipment. Testing is performed to manufacturer specifications and original production standard.

LONG BLOCK ENGINES
Big Bear Engine Company’s Remanufactured Long Block Engines include the following components: Cylinder Block, Complete Cylinder Head, Crankshaft, Pistons, Liners, Rings, Connecting Rods, Camshaft, Followers/Lifters, Intermediate cover and timed Front Gear Group.

REPAIR & RETURN ENGINES
Repair and Return Engines will follow the same process as remanufactured engines, however Big Bear Engine Company will work with the engine and components that have been provided by the customer. From time to time there can be instances where parts or components are not able to be remanufactured. In instances where parts or components cannot be remanufactured the cost of replacement for such parts or components will become the responsibility of the customer if they elect to replace them. Failure to replace recommended parts or components will void warranty.

WARRANTY POLICY AND CLAIM PROCEDURE
CONTAINING ARBITRATION PROVISION

Long Block Warranty Coverage:

This limited warranty covers the remanufactured long block engine as it pertains to workmanship, parts and components used for, and in the long block engine. The warranty covers defects in materials or workmanship on the part of the remanufacturer. Warranty coverage begins at the time of shipment and does not renew if replaced during the warranty period. The warranty coverage may not exceed the original purchase price paid for the remanufactured engine.

Excluded Long Block, New or Resold Warranty Coverage:

This warranty does not cover damage or loss due to the following:
• Parts and products produced through another manufacturer or remanufacturer. Coverage for any such parts and products shall be limited to the warranty offered by that manufacturer.
• Damage caused by installation or related vehicle problems is not covered, as well as installation in a vehicle for which it was not designed or purchased for.
• Misuse, maintenance neglect, abuse, vandalism, abnormal operation, environmental conditions, accidents or modifications of the engine outside of original specifications.
• Overheating engine voids any warranty for labor or replacement.
• Damage caused by lack of lubricants or fluids that lead to engine failure will void the warranty.
• Failure caused by components or parts not furnished by the remanufacturer.
• Damage to the engine caused by detonation or pre-ignition.
• Damage caused to engine thrust bearing from defective torque converters, clutch assemblies, engine or transmission mounts.
• Any repairs not authorized or approved by the remanufacturer will void the warranty.

Term of Warranty Coverage:
Your warranty begins on the original date of shipment and expires in 12 months subject to the limitations set forth below.

Warranty Transferability:
This warranty is extended only to the original purchaser and cannot be transferred to anyone at any time without prior written permission of Big Bear Engine Company, LLC.

Warranty Terms:
For remanufactured parts and components, and in the event of failure, Big Bear Engine Company, LLC will, at its sole discretion, pay for parts replacement at Big Bear Engine Company, LLC)’s cost, or replace the parts or components to the condition prior to the failure if the failure was attributed to workmanship or parts defect.

For remanufactured engines, Big Bear Engine Company, LLC provides a 12 month unlimited miles warranty. The first 6 months includes a parts and labor, and the second 6 months includes parts replacement specific to the remanufactured engine and its components. Labor is paid at a pro-rated labor rate of thirty dollars U.S. per hour.

Warranty Claim Procedure:
Immediately after discovery of any problem, and prior to the expiration of the warranty period, you must follow the procedures listed below. Failure to do so will void your warranty.
• All failed parts and components should be returned and accompanied by (1) copies of any work orders and receipts for parts used for the repair; and (2) a completed warranty claim form provided by Big Bear Engine Company, LLC.
• The failed parts and components, along with the warranty material identified above, must be sent to Big Bear Engine Company, LLC freight prepaid.
• If a claim is settled, the parts and components involved shall become property of Big Bear Engine Company, LLC. If a claim is denied, the parts will be returned at your expense.

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